Return & Refund Policy
If you are not entirely satisfied with your purchase, we're here to help !
- You have 14 days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
- You will be responsible for paying for your own shipping costs for returning your item.
- Second shipping is free of charge.
- If a second exchange is needed. This one will be invoiced.
- Once we receive back your item, we will inspect it and notify you that we have received your returned item.
- We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
- Our Shipping cost are not refundable, except if you choose a credit/refund to buy new product on our website.
- You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Address where item has to be Return:
BILLYKITE - FREERIDE SPRL
Chaussée d'IXELLES 319,
Shipping which will be deducted from a cash-refund:
- Benelux+Germany: 15€
- Rest of Europe: 25€
If you have any questions on how to return your item to us, contact us.