Return & Refund Policy

If you are not entirely satisfied with your purchase, we're here to help !

  • You have 14 days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.
  • You will be responsible for paying for your own shipping costs for returning your item.
  • Second shipping is free of charge. 
  • If a second exchange is needed. This one will be invoiced.

Refunds

  • Once we receive back your item, we will inspect it and notify you that we have received your returned item.
  • We will immediately notify you on the status of your refund after inspecting the item.
    If your return is approved, we will initiate a refund to your credit card (or original method of payment).
  • Our Shipping cost are not ­refundable, except if you choose a credit/refund to buy new product on our website.
  • You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Address where item has to be Return:

BILLYKITE - FREERIDE SPRL
Chaussée d'IXELLES 319,
1050 BRUXELLES
BELGIUM

Shipping which will be deducted from a cash-refund:

  • Benelux+Germany: 15€
  • Rest of Europe: 25€

If you have any questions on how to return your item to us, contact us.